LOL, this is a letter i sent to their “speak up” program after experiencing some less than satisying times with my true blue points.
Thus far your “rewards” program has not done much rewarding, and in fact has done onthing but frustrate and aggravate me. I originally booked a flight for travel over Halloween weekend last year. I used my points and figured this would be an opportunity for me to reassess jetblue’s customer service. I have not flown with jetblue in over 1.5 years after a continuous drop off in customer service left me on a plane which landed in West Palm instead of Ft. Laud. and after pressing for answers as to what our timeframe was for an arrival in Ft. Laud. I was threatened with being evicted from the plane and arrested. So, being that my last memory of jetblue is not at all fond it is with very little patience that I contact you now.
After booking my flight to NYC from SF for Halloween wekend 2011 my employer was shut down, and I had to cancel my trip. When i called jetblue to find out what could be done I was not shocked to find out that my points would be voided and there was nothing I could do. I chalked that up to you guys being a grossly engorged company managed by asshole profiteers totally insensitive to the current state of the nation. I’d say it was a conservative estimation, but nonetheless an accurate one.
And so, with the putrid taste of your wanton corporate dystopia in my mouth I returned to your fetid website once more in hopes of using my remaining points to salvage a trip to new york from the stinking legacy of several years of loyal jetblue travel. And lo and behold, in what can only be described as yet another Larry Davidian moment I found that I was just 208 points shy of the trip I wanted to book. And, what is the minimum amount of point available for purchase? 1,000. And how much does that cost? Roughly $38. That is approxiamtely $33 more than I need to spend. Further, it is $33 more than I am willing to spend.
You know the language that a corporate entity uses will reveal a whole lot if you know how to understand that language. The minimum amount of points that can be purchased is no doubt in direct correlation to the minimum transaction amount that jetblue can process with the points purchasing agency without jetblue incurring a fee. Thus, to present it as a reward for customers is inaccurate. A reward is something selfless, and being selfless is not in the lexicon of profitable habits is it? Further your “speak up” program has no telephone line. Isn’t that queer? The program’s name includes the word speech which suggests a certain type of empowerment, yet the program’s only line of communication is via the written word. For anyone that knows how to think deeper than $50 worth of bad design it is clear that jetblue is not only a sham, but a rather poorly executed one as well. You’d do quite well to learn from Virgin. But, that of course is impossible because Richard Branson would never create an airline as lame as jetblue. thanks for another pile of suck, thanks for benefiting from government subsidies, thanks for another shit smear on the hard work of my grandparents’ generation and the nation they built, but most of all thanks for reminding me why I will never work for a company like you: because no matter what you may say, or what “features” you may offer, you don’t give a damn about your customers. May the shit hit your big stinking fan first.
